Bobbi C Fny

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Verified Reviewer
| map-marker Johnson City, Tennessee

I am upset I called months ago

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I am upset I called months ago and gave not received replacement! It's been at least 90 days, and still nothing we bought this pacifically for my sons hair and the 2nd time using it the blades where not working, the rep for your business said I would receive a new one and still haven't received it as I feel I have been more than patient as you got the money but I don't have the clippers! Very upset and feel this is inexcusable and know I won't be buying your products in the future if this is how you treat your customers!
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Loss:
$60
Pros:
  • Well always had reputable product
Cons:
  • Dont follow through with sending out new item

Preferred solution: Full refund

Zubair O

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Verified Reviewer
| map-marker Taipei City, Taipei City

Motor Malfunctioned after less than 30 uses

Hi I am writing you to ask about your 2 year limited warranty I bought a Wahl international voltage cordless hair clipper from Amazon on April 30 2021 So its just about a year old I am writing you realy late as the machine has been dead for almost a month now but was breaking slowly for the last 4-5 months I could send you my chat history from Amazon I spoke to them numerous times for weeks until finally I gave up I just havent had the time to send this email and messaging Amazon took a lot of time I bought these clippers to replace another Wall corded machine that I bought in South Africa It still works, even with the wrong voltage in Taiwan (I bought the wrong voltage by mistake but got a converter to get it to work) They fell and the metal blades chipped - so the blade would cut my skin if I shave my beard and cut unwanted lines in my hair. The metal blades were the same price as this cordless machine on Amazon I opted for the Interanional Voltage this time of course because of the last mistake. But also because they are cordless and I travel a lot, these are small and lighter than the corded machines. I also bought one for my brother and dad back home many many years ago. The one in South Africa must be almost 10 years old The machine I bought in South Africa must be about 3 years old and still runs This international voltage machine Ive had for just about a year or even less and the motor has stopped working Its obvious to see that the motor is broken For months it started slowly breaking, I would have to tap it to get the motor to spin If I removed the clip, the bottom rotating piece could spin - but the motor didnt have enough power to move the clip and blade. After about 2-3 months of switching on and off it finally gave in and died. Very disappointing - my usage is about once to twice a month max So in a year I probably used it about 12-20 times in total I dont really grow a beard and I use it to keep my hair shortly shaven which is about every 2-3 weeks I really dont use it that often and my hair is soft So your machine says 2 year warranty? I still have the box it came in. I can provide you the Amazon receipt or date of purchase and delivery? Can you guys replace the motor? Or replace the machine? It was almost $35-$40 so not sure about the fuss of me sending you the machine and then you guys fixing it and sending it back to me. I am about to try and replace the motor myself- It was clearly a faulty machine, just a motor issue. I wish I had written earlier but as I said I was trying to get help from Amazon they usually help with electronics but this time they wouldnt. I hope you guys have an answer for me Its pretty sad its almost still brand new and my older machine is still helping me for now, I am about to go on a travel trip in one month with no clippers. I hope you guys can at least fix the machine if you dont replace it - its kind of a shame I havent written any reviews yet, I was to see if the customer service was any good first. Your box and product ironically says - hair machines that stand the test of time! Thank you for your time. I hope you can help me out in any way any productive answer would be great Please dont send me a generalized automatic response.
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Loss:
$350

Preferred solution: Let the company propose a solution

Lawrence M Bhr

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Verified Reviewer
| map-marker Flint, Michigan

Clipper guard

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You kindly sent me a right guard but unfortunately it was a right taper which is not the same size would it be possible for you to send me a right regular and a left taper just in case I am a thankful senior citizen and can use all the help while I'm still on this lovely earth. A little humor since my hair is off kilter a bit. Gratefullly yours Lawrence Mcmananan {{redacted}}
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Preferred solution: Let the company propose a solution

User's recommendation: Wahl rocks!

Lawrence M Bhr

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Verified Reviewer
| map-marker Flint, Michigan

Sent. Wrong size replacement clipper guards

I used my replacement clipper guards that the rep sent out and it was the wrong size it was tapered I didn't ask for tapered needless to say my hair was hacked on one side. I'm 64 years old male and I'd like to keep what hair I have on my head trimmed neatly and EVENLY. I LIVE IN FLINT MICHIGAN WHERE OUR WATER IS TAINTED WITH LEAD ITS BEEN HARD ENOUGH ON MY COIFFURE!
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User's recommendation: PRAY

Kalpesh S Sub

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Verified Reviewer
| map-marker Surat, Gujarat

Service

Wahl - Service
Hello WAHL I am your customer since 15 years. I have a salon and I am the owner. I have used all of your wahl machines from beginning. I am very happy with your products(Hair trimmer). But this time when I bought new trimmer I wasn't happy with the product. It is defective. The main defect is BLADE. I asked helped from WAHL India but no one is helping me and I am very disappointed with the service. We had problem with the trimmer since starting when we bought it. So we asked help from Wahl India but everytime they take our trimmer for service, they just oil it and give it back. I am not getting final result. I request the authority to please help me as soon as possible and clear my concern.
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Preferred solution: Full refund

Travis T Kqo

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Verified Reviewer
| map-marker New York, New York

Where to begin

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I bought a fairly expensive set of wahl clippers less then a year ago and from the first use they grabbed my hair and yanked like a drunk boyfriend but since i paid so much i kept telling myself they would fix themselves but they never did i just learned to set aside 2 hours for haircuts so i could take my time however last night i was 1/4 way into my haircut and they just stopped working i thought that the battery was just dead so i let it charge overnite and woke up to try again and nothing so at that point its either go out in public looking rather "special" or my choice of getting a razor and shaving my head bald which wasnt fun considering my hair was around 3/4 of a inch long so needless to say it wasn't pleasant wahl ill never be a customer again i will buy a book of matches and set my hair on fire before i get another wahl haircut thanks for taking my money in exchange for 9 months of pain aggravation and now embarassement get you something nice with that money wahl
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Travis T Kqo

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Verified Reviewer
| map-marker New York, New York

Where to begin

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I bought a fairly expensive set of wahl clippers less then a year ago and from the first use they grabbed my hair and yanked like a drunk boyfriend but since i paid so much i kept telling myself they would fix themselves but they never did i just learned to set aside 2 hours for haircuts so i could take my time however last night i was 1/4 way into my haircut and they just stopped working i thought the battery was just dead so i let it charge overnite and woke up to try again and still nothing so at that point its either go out in public looking rather "special" or my choice of getting a razor and shaving my head bald which wasnt fun considering my hair was around 3/4 of a inch long so needless to say it wasn't pleasant so wahl i will buy a book of matches and set my hair on fire before i consider another wahl haircut thanks for taking my hard earned money in exchange for 9 months of pain aggravation and now embarassement get you something nice with that money wahl
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User's recommendation: Just don't

jinay m

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Verified Buyer
|

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Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

Product is under warranty and the blade got damaged

Wahl - Product is under warranty and the blade got damaged
Wahl - Product is under warranty and the blade got damaged - Image 2
Wahl - Product is under warranty and the blade got damaged - Image 3
I ordered a wahl trimmer from flipkart on 04October, 2021 via Flipkart. Earlier this week I noticed that some of the teeth on the top part were missing, being under warranty can it be replaced or repaired? Model No.9307 - **** Mini T pro grooming kit. Tried to write emails. contacted all possible no. not getting any help
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Pros:
  • Easy to use
Cons:
  • No response from customer service
  • No customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Philadelphia, Pennsylvania

Upset

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I recently ordered some items from Wahl.I was promised they would be delivered in 5 to 7 days. After three weeks they were not delivered to me. I called customer service and they said they were delivered to another state. They promised me within two days I would have another order delivered. Two days later I received nothing. I called again. They promised they would deliver them. Well yesterday 23 days later I received the items in my mailbox. But guess what? They were the wrong items. Now I have to send them back and start this process all over again. What type of customer service is given by this company.
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User's recommendation: Keep calling, stay on top of your order.

Victor N Dwk

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Verified Reviewer
| map-marker Manteca, California

Lost charger

Need a new charger for model 9649 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Preferred solution: New charger

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Warranty

Wahl - Warranty
I purchased my clippers. Five star senior cordless they've had a rattle since the day I bought them. I bought them in July on eBay
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Anonymous
map-marker Jamaica Plain, Massachusetts

Need correct clipper parts

I have an older, very sturdy Wahl clipper. It plugs in. I only have a 1 and 4 clipper attachment. It only says standard blade. No identifying data. I tried to email you multiple pics of what I have. Someone was supposed to respond to me but never did. I would like to get the proper attachment kit. Presets help me out. Thank you, Steven Kaufman Boston, MA
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Indore, Madhya Pradesh

Request

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Wahl - Request
I m in trouble because bof ur company .. They are not returning my money back or sending my product back
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Shyam Singh Y

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

No response from team wahl after so many reminder

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No response from team wahl after so many reminder
I had raised a complaint regarding my trimmer not working but no contacted me after mail to customer care. There is no way to directly call to wahl care. Finally worst ever experience with wahl.
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Loss:
$100
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: I don't advise to eny Indian to purchase of wahl products

Isam K

It’s not good

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I need to speak to sales person but its not happening !!! Please try to call me at 173******** ! I need more info how to ship you product to my region
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Preferred solution: Deliver product or service ordered

telangana M

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Verified Reviewer
| map-marker Medak, Telangana

Sharpening blade

Hello Team, I have km10 model trimmer and wanted to sharpen the blade which is of number 10. +91 9032****83 is my contact and i am from India.
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Preferred solution: Let the company propose a solution

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